AI PSY HELP

AI PSY HELP / MPT PAY LTD & ODAM (Ontology-Driven Agent Memory)

We are a Berlin-based technology company building next-generation AI systems for mental well-being, crisis-prevention and safe, human-aligned AI interactions. AI PSY HELP is co-developed with 37 licensed psychologists and psychotherapists and is already used by 100,000+ people in Ukraine and Europe. The product is supported by our proprietary memory technology, ODAM — a privacy-preserving human-like memory architecture for AI systems that enables safe personalization without storing identifiable user data.

AI PSY HELP is a multilingual mental well-being companion available on iOS, Android and Web, offering text and real-time voice interaction. It detects emotional triggers, prevents harmful responses (“do-no-harm”), and escalates to a human specialist or verified hotline when necessary. No user data is used for AI model training.

Our expertise combines:

• Clinical psychology (37 licensed experts involved in training, validation and safety review)

• AI/ML engineering (Azure OpenAI, real-time LLMs, VAD, safety pipelines)

• Human-centered design (accessibility, multilingual support, voice interfaces)

• Data privacy & compliance (GDPR, ISO 27001-aligned processes, privacy-by-design)

• Large-scale deployment (100k+ users, EU-hosted infrastructure, public-sector partners)

Our team previously built large-scale AI systems, voice assistants, and real-time platforms and brings strong experience in healthcare AI, responsible AI, and digital well-being. We are currently headquartered in Berlin and expanding partnerships with German organizations, universities, employers, and public institutions.

We support the IHK mission of strengthening Berlin as a diverse, innovative, people-centered city by creating accessible mental well-being infrastructure for residents, communities, students, families, refugees, and migrants.

AI PSY HELP is a multilingual digital mental well-being platform designed to support individuals in everyday stress situations, emotional regulation, burnout prevention, and crisis de-escalation. It functions as a safe, human-aligned assistant using real-time voice and text interaction, combined with ODAM — a human-like memory system for personalization.

Core idea

To provide people in cities with accessible, instant, stigma-free mental well-being support, while ensuring clinical safety, privacy, and escalation to human specialists when needed.

Key features

• 24/7 emotional support (text + real-time voice)

• Trigger detection & do-no-harm safety layer

• Escalation to a real licensed professional or hotline in crisis cases

• No user data used for model training

• Multilingual (Ukrainian, English, German, Lithuanian; more planned)

• Clinician-trained AI, co-developed with 37 psychologists

• ODAM memory: human-like contextualization without storing personal identifiers

• Accessible via smartphone, desktop and on-site kiosks (planned)

Stage of development

The solution is fully operational and deployed in production with 100k+ users, validated in public programs, NGOs, and veteran-support initiatives. Ongoing work includes expansion of voice interaction, community integration, and partnerships in Germany.

What makes it unique

1. Clinician-only training pipeline

   
   Our AI is trained exclusively on structured expertise of psychologists, not on user conversations. This ensures safety, empathy, and alignment with mental-well-being best practices.

   
   
   

2. Trigger detection & escalation

   
   The system actively detects crisis phrases, emotional escalation, or high-risk patterns and automatically redirects the person to a human specialist or hotline.

   
   
   

3. ODAM memory

   
   ODAM allows the AI to personalize interaction while keeping all user data anonymized. This is a breakthrough architecture not available in other mental-health platforms.
   
   

4. Hybrid voice–text mode

   
   Real-time voice assistant for emotional support — a first-of-its-kind in a clinically supervised mental well-being setting.

   
   
   

5. EU privacy standards

   
   Hosted in the EU, following GDPR and ISO recommendations.

Application within the Real-Lab

AI PSY HELP can be integrated as:

• A digital mental-wellbeing kiosk in libraries, job centers, Bürgerämter, or youth centers

• A support tool for migrants & newcomers (multilingual, culturally neutral)

• A stress-support system for students in universities

• Preventive support in neighborhoods with high social pressure

• Community well-being infrastructure for families and caregivers

• Onboarding & integration aid for Ukrainian refugees

The real-lab setting allows us to:

• Study neighborhood needs

• Integrate local community services & hotlines

• Provide anonymous, instant, stigma-free support

• Collect non-personal data to improve public well-being programs

• Collaborate with Berlin’s civic institutions

Website: https://ai.psyhelp.info

ODAM: https://odam.dev

AI PSY HELP strengthens the social, psychological, and economic fabric of Berlin in several ways:

Social impact

• Mental well-being support for everyone, including vulnerable communities, low-income families, students, migrants, and refugees

• Immediate stress reduction, emotional stabilization, and support during life challenges

• Accessible in multiple languages, supporting integration and inclusion

• De-stigmatization of mental assistance

• Trigger detection helps identify crisis situations early

• Human escalation ensures real safety

• Supports community cohesion and resilience

Economic impact

• Reduced burnout, absenteeism, and presenteeism

• Increased productivity for residents, students, and local workers

• Support for local businesses by improving workforce well-being

• Lower strain on emergency services and healthcare systems

• Affordable alternative to traditional counseling for early-stage issues

Urban development impact

• Positions Berlin as a leader in responsible AI, digital health, and city-level well-being solutions

• Adds a scalable, modern public infrastructure layer for mental well-being

• Can be integrated into public spaces, community centers, schools, innovation districts

• Supports Berlin’s strategy for social sustainability & digital inclusion

Environmental impact

Digital-only infrastructure requires minimal physical footprint and encourages mobility-independent access to care.

How it integrates into the district

• Mobile app: accessible instantly anywhere

• Optional kiosks: installed in community centers

• QR entry points: Posters/QR codes placed around the area

• Hotline integration: direct escalation to local partners

Overall, AI PSY HELP strengthens diversity, inclusion, health, and well-being — aligning with the goals of Berlin’s city development.

We are already funded for core operations and have ongoing grants and partnerships.

Prototype and full product are complete and launched.

For Berlin Real-Lab we can implement:

• Integration layer (local hotlines, community services)

• Neighborhood-specific language packs

• Local outreach & analytics dashboard (de-identified community metrics)

• Optional: physical kiosk installations

Funding options:

• Internal budget

• Public digital innovation funds

• Partnerships with universities & community programs

• Corporate sponsorship for neighborhood pilots

We can deploy a pilot in 1–3 weeks.

We propose implementing AI PSY HELP in:

• Libraries (quiet, accessible, ideal for self-guided support)

• Youth centers (high demand for emotional support)

• Integration centers for migrants (multilingual support)

• Community hubs or Bürgeramt waiting areas

Why this location:

These spaces attract diverse groups who may benefit from immediate, stigma-free emotional support. QR-access and/or kiosks can be easily set up without infrastructure changes.